Shipping policy
Shipping Policy
Shipping Rates and Methods
- We offer Ground rate shipping for standard delivery within the contiguous United States.
- Expedited shipping options are available at an additional cost upon request. Contact us directly at info@shapedaf.com
- International shipping rates vary based on destination and package weight.
Delivery Time
- Orders are typically processed and shipped within 1-2 business days.
- Standard delivery within the contiguous United States usually takes 3-10 business days and delivery times vary depending on the destination.
- Expedited shipping options are available for faster delivery upon request.
- International delivery times vary depending on the destination.
- Machines and wood therapy tools are manufactured upon order and estimated shipping is about 15-21 days after order is received.
Shipping Delays
- While we make every effort to ensure timely delivery of your orders, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or unexpected events.
No Refunds for Delayed Shipping
- In the event of a shipping delay, we regret that we are unable to offer refunds or compensation.
- We appreciate your understanding that once an order has been shipped, it is in the hands of the carrier, and any delays are beyond our control.
International Shipping
- We offer international shipping to select countries.
- Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
- Delivery times for international orders vary depending on the destination and local customs processes.
Order Tracking
- Customers can track their orders through our website or the shipping carrier's website.
- Tracking information will be provided for all orders, allowing you to monitor the progress of your shipment.
- If you have not received tracking information or have concerns about the status of your order, please contact our customer service team for assistance.
Shipping Restrictions
- We currently do not ship to PO boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to size, weight, or other factors.
Returns and Exchanges
- Please refer to our Returns & Exchanges Policy for information on returning or exchanging items.
Contact Information
- If you have any questions or concerns about our shipping policy, please contact our customer service team at info@shapedaf.com
Machines and Wood Therapy Tools
Machines and wood therapy tools are manufactured upon order and estimated shipping is about 15-21 days after order is received.
Policy Updates
- We reserve the right to update our shipping policy at any time. Any changes will be posted on our website