Refund policy
Return, Refund & Package Policy
Treatment Packages
All treatment packages are valid for 12 months from the original date of purchase.
Treatment packages are non-refundable, non-exchangeable, and have no cash value. Unused or partially used packages cannot be refunded or exchanged for other services or products.
All unused sessions expire 12 months after the original purchase date. Any sessions remaining after the expiration date will be forfeited.
Package appointments are subject to our cancellation and late arrival policies.
If you:
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Fail to attend your scheduled appointment
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Arrive more than 10 minutes after your scheduled appointment time
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Cancel or reschedule with less than 24 hours' notice
one session will be deducted from your package.
We allow a 10-minute grace period for appointments. Arriving more than 10 minutes late may result in your appointment being cancelled and one session being deducted from your package.
Promotional pricing, discounts, or special offers applied to a package cannot be combined with other offers unless otherwise stated.
Classes & Training
All class and training costs are payable in full prior to the scheduled class date and are non-refundable.
Your class date is not confirmed until the required non-refundable deposit has been received. Your deposit will be applied toward the total cost of your class.
If you:
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Fail to attend your scheduled class
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Arrive more than 10 minutes after the scheduled start time
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Cancel or reschedule with less than 48 hours' notice
your deposit will be forfeited and a $250 rescheduling fee will be required to reserve a new class date.
We allow a 10-minute grace period for class arrivals. Arriving more than 10 minutes late will result in the class being cancelled.
Treatment Services & Deposits
Certain treatment services may require a deposit at the time of booking. Deposits are non-refundable and are applied toward the cost of the scheduled treatment.
If you fail to attend your appointment, arrive more than 10 minutes late, or cancel or reschedule with less than 24 hours' notice, your deposit will be forfeited. A new deposit will be required to book another appointment.
We allow a 10-minute grace period for appointments. Arriving more than 10 minutes late may result in cancellation of your appointment.
Retail Products & Machines
We have a 14-day return policy for eligible retail products and machines. You have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be unused and in the same condition in which you received it, with all original tags, accessories, components, and packaging. Proof of purchase is also required.
To request a return, please contact us at Info@shapedaf.com. If your return is approved, we will provide instructions for returning your item.
Items returned without first requesting and receiving return authorization will not be accepted.
Shipping charges and other costs associated with the original purchase are non-refundable unless otherwise required by law or the return is due to an error by Shaped.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If your item arrives defective or damaged, or if you receive the incorrect item, contact us as soon as possible so we can review the issue and determine the appropriate resolution.
Non-Returnable Items
For health, hygiene, and safety reasons, certain items are final sale and cannot be returned once opened or used, including skincare, beauty, personal care, and other hygienic products.
Custom or personalized products are also final sale.
Sale items, promotional items marked final sale, and gift cards are non-refundable.
Lost or Stolen Gift Cards
Gift cards are treated like cash and cannot be replaced if lost or stolen.
If you have the original proof of purchase and the gift card has not been redeemed, Shaped may, at its sole discretion, reissue the remaining balance.
Machine Refunds
Once we receive and inspect an eligible machine return, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method. Processing times vary by financial institution, and it may take additional time for your bank or credit card provider to post the refund to your account.
General Refund Policy
Treatment services that have already been performed are non-refundable.
Memberships, treatment packages, classes, deposits, gift cards, opened personal care products, and other items identified as final sale are non-refundable except where otherwise required by applicable law.
If you have questions regarding a purchase, package, return, or refund, please contact us at Info@shapedaf.com.